Own Damage Surveys

Workflow of assignments

To attend surveys within 24 hours of the appoinments so as to not allow any tempering and further inflation of the cost of repairs.

To prepare accurate, reliable and cost saving reports by allowing current market parts prices and labour rates which meet customer's satisfaction for new, repeat and retention business.

To check and highlight any fraudulent and exaggerated motor claims and recommend own damage investigations, where necessary.

To submit all own damage survey reports within the stipulated guidelines provided by the insurers and governing authorities.

Theft Investigations

Workflow of assignments

To attend to the losses within 24 hours from the date of assignments from the insurers.

To contact the insured for additional information that would help the recovery of the lost vehicle and also to identify any malicious intention.

To check with close friends/relatives and/or other validation sources on the reliability of the claimant.

To confirm with the relevant authorities on the alleged missing/stolen vehicle and probe further into the chances of recovery.

To submit all findings including all relevant information gathered in the course of our investigation.

To submit the Final Report with the stipulated guidelines provided by the insurers and the governing authorities.

Bodily Claim Investigations

Workflow of assignments

To attend to the losses within 24 hours upon receiving assignments from the insurers.

To contact the insured for appoinments and request for additional information that would help to ascertain the extent of the injury/loss of the third party on the bodily injury or property damage; and also to identify if there is any malicious intention on the part of the insured.

To conduct discrete inquiries and gather information from close friends/relatives and/or other validation sources on the reliability of the claimant.

To submit reliable information and facts that would enable the insurer to minimize the loss payout and in some circumstances which warrant it, repudiate the claimant's claim completely.

To probe further into the circumstances of accident and justikfy the nature of the claim with the relevant authorities to minimize the quantum of the loss.

To submit the Final Report with the stipulated guidelines provided by the insurers and the governing authorities.